WHAT WE DO
CSR and Risk management interrelate, on the basis of 5 key principles inspired by ISO 26000:
Human rights are the basic rights to which all human beings are entitled.
There are two broad categories of human rights into which highly detailed analysis has been undertaken. The first category concerns civil and political rights, including rights such as the right to life and liberty, equality before the law and freedom of expression. The second category concerns economic, social and cultural rights and includes rights such as the right to work, the right to food, the right to the highest attainable standard of health, the right to education and the right to social security.
The labour practices of an Organization encompass all policies and practices relating to work performed within, by or on behalf of the Organization, including subcontracted work. Labour practices include the recruitment and promotion of workers, disciplinary and grievance procedures, the transfer and relocation of workers, termination of employment, training and skills development, health, safety and industrial hygiene, and any policy or practice affecting conditions of work, in particular working time and remuneration. Labour practices also incorporate the recognition of worker Organizations and representation and participation of both worker and employer Organizations in collective bargaining, social dialogue and tripartite consultation to address social issues related to employment.
A number of areas within labour practices can be seen to be potential issues for compliance with CSR best practice. These include employment and employment relationships, working conditions and social protection, social dialogue, health and safety at work, human development and training in the workplace.
The decisions and activities of Organizations have always an impact on the environment. These impacts may be associated with the Organization's use of resources, the location of the activities of the Organization, the generation of pollution and waste, and the impacts of the Organization's activities on natural habitats. Environmental matters at local, regional and global level are increasingly interconnected requiring a comprehensive, systematic and collective approach whilst Organizations are increasingly encouraged to adapt an integrated approach to take into consideration the direct and indirect implications of their decisions and activities. Environmental issues within this definition include the prevention of pollution, sustainable resource use, climate change mitigation and adaption, protection of the environment, biodiversity and the restoration of natural habitats.
Fair Operating Practices
Fair operating practices concern ethical conduct in an organization’s dealings with other Organizations. These include relationships between Organizations and government agencies, as well as between Organizations and their partners, suppliers, contractors, customers, competitors, and the associations of which they are members. Fair operating practice issues arise in the areas of anti-corruption, responsible involvement in the public sphere, fair competition, socially responsible behaviour, relations with other Organizations and respect for property rights.
Organizations have significant opportunities to contribute to sustainable consumption and development through both the products and services they offer and the information they provide, including information on use, repair and disposal. UN guidelines for consumer protection and the International Covenant on Economic, Social and Cultural Right, legitimise the needs of consumers. These include: safety; being informed; making choices; being heard; redress; education; and an healthy environment. Additional principles include respect for the right to privacy; the precautionary approach; promotion of gender equality and the empowerment of women; and the promotion of universal design. Issues around consumer issues include, fair marketing, factual and unbiased information and fair contractual practices, protecting consumers' health and safety, sustainable consumption, consumer service, support, and complaint and dispute resolution, consumer data protection and privacy and access to essential services.